At EduTap Learning Solutions, we strive to provide high-quality courses to assist our students in their exam preparations. We understand that circumstances may arise where a refund is requested. We’ve established the following policy to govern refunds:
Eligibility for Refund:
- Cancellation Within Stipulated Time: A refund will be considered if the cancellation request is made within 24 hours of the time of enrollment, subject to the terms outlined on this page below.
- Course Content-Related Issues: Refunds will be considered if the course content significantly deviates from what was promised/advertised on the website.
- Technical Issues: Refunds will be considered if substantial technical difficulties are preventing you from accessing the course material. The period of 24 hours, as stated in point 1, will not be applicable here. The student will be eligible for a refund if at any time, he/she is unable to access the course due to technical difficulties that our team is not able to resolve within 7 working days of receipt of such complaint. If the course is inaccessible due to technical challenges at the student’s end, no refund will be applicable.
Non-Eligibility for Refund:
- Change of Mind/Do not want to prepare anymore: Refunds cannot be issued due to a change of mind regarding the preparation of the exam.
- Eligibility for the exam: In case the student finds that he/she is ineligible for the exam after subscribing to course material, a refund cannot be issued.
- Purchased by mistake: The subscription of our courses is a multi-step process and takes awareness and consciousness at the student’s end to complete the transaction. Purchasing by mistake is not an eligible factor for a refund.
- Could not clear exam: The selection of a student in an exam is dependent on many factors, mostly beyond our control. Not clearing the exam is not a valid reason for a refund, no refund can be issued in such cases.
- Language of course: The course language is mentioned on the course page on the website, refund cannot be initiated in case there is any sort of language barrier. However, if the language that is being used in the course is different from what was promised, a refund is applicable.
- Not satisfied with quality: Refunds cannot be issued if the course doesn’t meet personal expectations. Several demo lessons/trial lessons are made available for free on our YouTube channel as well as the course portal which students can go through before subscribing.
- Access to Downloadable Materials: If the student has downloaded any part of the course, a refund will not be applicable.
- Personal/Financial issues: Refund will not be applicable in case of any personal issue of a financial or non-financial nature.
- Course Progress: If a student has progressed significantly within the course, or completed assessments, a refund will not be granted.
- Utilization of Live Sessions or Support: If the course includes live sessions, one-on-one support, or any form of personalized assistance that has been utilized by the student, a refund will be ineligible, considering the value-added services provided.
- Course available at a lesser price: We run discount offers on our courses from time to time, a product available for Rs X today may be available for Rs Y (less than X) at a future date. Refunds, neither complete nor equivalent to the difference in price, cannot be issued in such cases.
- Expired Refund Window: Refund requests made after the stipulated refund period, as mentioned in the policy, will not be considered.
Process for Requesting a Refund:
- Submission of Refund Request: To request a refund, students must submit a detailed request via email (email@example.com) outlining the reason for the refund, along with supporting evidence if applicable.
- Review Process: Each request will be carefully reviewed by our support team within 4 working days to assess the eligibility.
- Approval or Rejection: If the request meets the criteria outlined in our policy, the refund will be approved and processed within 4 working days using the same method of payment. If not, an explanation will be provided for the rejection.
- Contact Information: For any queries regarding refunds or the refund policy, please contact firstname.lastname@example.org
- Policy Updates: EduTap Learning Solutions reserves the right to amend or update this refund policy at any time. Students will be notified of any changes.
By enrolling in our courses, students agree to adhere to this refund policy.